Check out our frequently asked questions about return and exchange
Please make sure to double check your size before placing the order, or if you are not sure, do not hesitate to ask us for any of our communication channels so that we can assist you. If Your order arrives and You notice you ordered the incorrect size – we will accept a return in exchange for a store credit for the value of the Good(s) purchased (excluding shipping costs) only.
You must notify us within 7 days of receiving your parcel via email at firstname.lastname@example.org and we will get back to You within 3 working days with details on how to return Your items. The Good(s) must be returned to us within 14 days of receiving our reply in order to be accepted. You are responsible for return shipping costs. Please note, we recommend You ship the items back to us via recorded delivery in order to avoid them being lost, stolen or damaged.
Returned merchandise must be in the condition sold with original packaging and any tags intact. Goods must be unused, in perfect condition and remain in a re-saleable condition so we recommend a careful indoor try on if You need to try on an item. We regret that we cannot accept returns or exchanges for goods that are not in perfect condition.
As all Goods are made to order, we can only refund damaged or faulty items. In the unlikely event that your product arrives damaged or faulty this may be returned for a replacement or full refund (not including shipping). You must notify us within 7 days of receiving your parcel via email at email@example.com and we will get back to You within 3 working days. The Goods must be returned to us by recorded mail within 14 days of receiving our reply in order to be replaced/refunded. All Goods should be in their original sales condition with all tags attached, in their original packaging. We cannot accept worn items for refund or exchange, even if they prove faulty or damaged.
If You would like any further information regarding our delivery and returns policy please, do not hesitate to contact us firstname.lastname@example.org